Mention the name U.S. Messenger and most people who have used courier services will say "I've heard of your company!" Incorporated in 1998, U.S. Messenger & Logistics, Inc. began operations during April of 1999 and is wholly owned by Frank Gonzales and Norm Nied. The former senior managers of the original U.S. Messenger & Delivery Service, Inc. that was founded during 1966 by Mr. Donald Fried together bring over 62 years of combined experience and contacts in the same-day delivery industry to work for you.

Our Managers and Supervisors are among the most experienced in the industry and together have several hundred years of leadership skills in the business working for the biggest companies in the upper Midwest.

Many of our drivers have worked for US for over 20 years. Over 60% of our couriers have more than 10 years of experience!

Vision

To be Chicagoland's leading provider of customer service, on-time performance and reasonably priced delivery and logistics services. We will deliver with integrity, accountability and consistency for our customers.

Mission

In order to achieve our vision, our mission must be to follow the philosophy that our customers are the company's lifeblood, and a s such, our most important priority. We must consistently meet and exceed their expectations. We will accomplish this by empowering our employees and treating everyone with respect and fair treatment.

Service Philosophy

Focus on our customers

We must consistently meet and exceed all service requirements.

• Provide excellent proactive customer service.
• Consistently provide on-time deliveries.
• Provide reasonably priced delivery services.
• Provide solutions.

Focus on our end users

We act as an agent of your company, a true partnership.

• The customer who receives the deliveries must be serviced with the best care.
• Provide on-time deliveries.
• Provide trained, uniformed and courteous personnel.

Focus on our employees

• Treating our employees fairly and with respect will result in better performance.
• Provide support and continuous training to enhance personal growth.
• Provide incentives and career advancement opportunities.
• Provide a good working environment.

Value Added Services

• Uniformed, experienced and trained delivery employees.
  Not independent contractors! We have absolute control of your product!.
• All personnel are equipped with the latest in two-way radio communications.
  The Nextel system is our choice because it allows instant voice with real time no wait push to talk technology and pro-active communication with our data server - the key to successful customer service!
• New Signature Capture Motorola Symbol handheld devices are being inserted into daily operations. Get instant POD on-line and view the actual signature in seconds!
• Reliable, clean and well maintained vehicles.
  All vehicles are periodically safety inspected and road checked!
• Fully insured, licensed and bonded employees.
  A complete portfolio to cover all potential risk!
• Trained backup couriers.
  A team of couriers are cross-trained to cover specific routes at a moments notice to ensure seamless route coverage!
• Customized billing.
  We have the capability to provide customized invoicing that meets your company's specific needs!
• Customized performance reports.
  We have the capability to provide the reporting that meets your company's specific needs!